We are taking a break, so orders will not be dispatched until after our return on the 2nd August. Thank you!

FAQs

 

Personalised items

How do I personalise my items?
Simply put your personalisation information in the 'personalisation request' box on the product page. Please double check that all spellings and details are correct before checking out as we will copy exactly what you have requested. Although we may email you to check if there seems to be a glaring mistake, we cannot be held responsible for them.

 

Will I get a PDF proof for bespoke items, such as the seed packets?

All of our designs are kept exactly as you see them online apart from changing the wording to your unique message. As this change is minimal we don't need to send out PDF proofs for them. You can however order most of our bespoke items in single units - so you may like to do this before placing a whole order if you'd like to see them in the flesh first.

 

Can the colours or main text be changed on the personalised items? 

Please get in touch if you'd like any changes made that go beyond the standard text change and we'll see what we can do! 

 

 

Delivery Prices

Within the U.K.

We're pleased to offer FREE standard delivery on ALL ORDERS with a value of £10 and over

Standard delivery on orders with a total value under £10 is just £1.95.

Standard delivery is sent 2nd class with Royal Mail, and should be received within 5-7 working days after you place your order. Orders sent using standard delivery cannot be tracked. 

If you need your goodies quicker than this you can select the 'Express Delivery' option at checkout. 

Express delivery is a fixed price of £6.95 per order and will be delivered to you within 1-3 working days. We use Royal Mail special delivery or a courier service, so a signature will be required and the service is fully trackable. 

All items on one order will be sent together at the same time.

During busy periods these delivery times may differ slightly - so if an order is needed by a certain date please do let us know.

Europe & Rest of World

 

Standard delivery P&P prices: 

Small parcel £10.95

Medium parcel £14.95

Large parcel £19.95

You can check the delivery charge of an order by adding the item or items to your basket.

Delivery is calculated by weight and size, so the above is an estimate and subject to change. If we do need to alter your delivery charge we will contact you before proceeding with your order.

 

Delivery Times

How do you send your items?

All deliveries will be safely sent with Royal Mail. Higher value orders and express deliveries are sent via Recorded, Special delivery or a courier service, so a signature will be required.

How long will my items take to arrive?

Standard delivery items should be with you within 7 working days. If you opt for the express delivery at checkout your items will be in hand within 3 working days. 

During busy periods these delivery times may differ - so if an order is needed by a certain date please do let us know.

International delivery

Please allow up to two weeks for items to arrive outside of the UK. This time will be longer for personalised items.

 

Returns

Can I return bespoke items?

Unfortunately not, as they can't be used again - but if you feel that the bespoke items you have received are faulty or not fit for purpose, please contact us immediately. 

Can I cancel my bespoke order?

Under EU Distance Selling Directive regulations, personalised goods are an exception to the normal regulations regarding cancelling orders. As bespoke orders are all hand-made especially for you, should you wish to cancel an order you must notify us, preferably by telephone, within 24 hours of placing the order. After that, we will do everything we can to cancel the order, but if the items are already made or being made then unfortunately we cannot refund you.

Can I return non-bespoke items?

All The Paper Wild items that are not bespoke come with a 14 day money back guarantee. In the unlikely event that you are unhappy with your purchase, please contact us within 7 days of receiving your order for our returns information. We cannot accept returned goods that have been opened or used in any way.

How do I return my items to you?

Please see above for information on our returns policy. It is advisable that you send us your returns via recorded delivery for your own records. With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage.